Returns & Refund Policy

Velexen's Commitment to Your Satisfaction 

Here at Velexen, we are dedicated to providing you with products that address your specific needs. We have full confidence in the effectiveness of our products and recommend using them for a minimum of 14 days to experience their full benefits. If, for any reason, you are not satisfied with your purchase after 14 days but within our 30-day money-back guarantee period, please do not hesitate to contact us at hello@velexen.com.

Need to Change  Your Mind?

We understand, sometimes minds change if you need to alter or cancel your order, please do so within 24 hours of your purchase. After this timeframe, it may not be possible to accommodate your request, as the order will have already entered the processing phase. If you do cancel your order within 24 hours, we will process your refund within 7 business days.

Our 30-Day Money-Back Guarantee

We are confident in the effectiveness of our products and encourage you to use them for a minimum of 14 days to experience the full benefits of Velexen. If, after this trial period, you remain unsatisfied and wish to return the items, you may do so within the 30-day period covered by our money-back guarantee. Please note, we don't refund shipping fees.

To start your return, please get in touch with our support team by filling out the form on our Contact Us page or sending us an email directly at hello@velexen.com. To expedite your return, please provide us with your Order Number or the Name and Email Address used to place the order. 

Received a Damaged Item?

We take great care in packaging our products to prevent damage during shipping. An item is considered damaged if it has a defect or if the product is physically broken. Please note that damaged packaging that occurred during shipping, such as dented boxes with a product in good condition, is not considered damage.

If your item arrives damaged, please notify us within 72 hours of delivery. To report a damaged item, please email us at hello@velexen.com and include a clear photo of the damage. We will determine if you are eligible for a replacement at no cost to you. We do not refund, replace, nor accept returns for items damaged through normal use, wear and tear, or misuse.

About Shipping and Delivery

While we make every effort to deliver your order promptly, we cannot be held responsible for any shipping or delivery delays beyond our control, including those caused by couriers, customs, or other factors that may arise during shipping. If you encounter any issues with your delivery, please contact the courier directly for assistance. We are not liable for any lost, stolen, or delayed packages.

Policy Changes Alert!

Heads up! We might tweak this Return & Refund Policy occasionally, It's up to you, our valued customer, to review the latest policy before making a purchase. By choosing Velexen, you're agreeing to our terms.

Here's to a happier, more relaxed home with Velexen!